The Cat Show Live Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
Whitchurch Road, Audlem, Crewe, Cheshire, CW3 0EL, GB
Telephone
07885 173 555
sam@thecatshowlive.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Date of birth
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
Meta advertising
We may work with Meta to display interest-based ads to you or to your friends on Facebook through a tool offered by Meta called the Custom Audience Tool. This tool allows us to personalise our ads based on you or your friends’ experience on our services in order to provide ads tailored for each specific recipient.
We may share personal information with Meta, which will then be hashed. This permits Meta to identify our advertising audience based on the information that Meta collects from its users. If you do not want to receive interest-based ads on Facebook, you can adjust your ad preferences through your Facebook settings.
Google advertising
We may work with Google to display interest-based ads to you on Google Search through a tool offered by Google called Google Ads. This tool allows us to personalise ads based on your experience on our services in order to provide ads tailored for each specific recipient. A remarketing tag pixel uses your IP address as the unique identifier; however, it will not contain data such as your name, home address or phone number.
We may also share personal data with Google, which will be hashed to keep your data secure. This means that data is scrambled before being utilised to ensure nobody else can gain access to it. This sharing enables Google to identify our advertising audience and allows us to offer you the best possible online user experience and improve the relevancy of our advertising. It allows us to provide you with more of the content you want to see and allows us to evaluate the effectiveness of our marketing campaigns.
You can opt out of Google’s use of cookies or device identifiers by visiting Google’s Ads Settings or the Google Marketing Platform opt-out page. Alternatively you can control the use of device identifiers by using your device’s settings.
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Where we get personal information from
- People directly
- Publicly available sources
How long we keep information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Who we share information with
Data processors
Darrobric
This data processor does the following activities for us: Web designer – adding data to the website
ML Consultancy
This data processor does the following activities for us: Marketing Data – Mailchimp
Other organisations
- Organisations we need to share information with for safeguarding reasons
- Publicly on our website, social media or other marketing and information media (where appropriate)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
29 April 2024